How to Give Feedback

Learn techniques for delivering professional feedback to stimulate performance and encourage improvement.

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Course overview

Online

English

21 online lessons

Digital certificate

3 simulations

2 hours to complete

Course outcomes

Understand the principles of feedback

Preparation for feedback sessions

Delivery techniques for both online and in-person

Types of feedback and tailoring your approach

Importance of follow-up

In our working lives we all need to know how well we are performing, how we could improve and what support is available to us. This is the cornerstone of feedback.

By the end of this course you will have learnt the techniques of delivering professional-level feedback to stimulate performance and encourage constant improvement.

We will discuss the essential principals of feedback and we will then take a chronological journey through preparation, delivery and follow up. Along the way we will consider your approach to the various situations you may encounter.

Online learning, done differently

This course combines e-learning with online simulations for a unique learning approach that brings lasting behavioral change. At certain points in the course, you'll be prompted to practice what you've learned in online simulations.

Learn online courses

E-learning

Complete a series of self-paced, online classes led by your expert instructor, including videos, quizzes, and case studies. Access these anywhere, anytime.

Practice in simulations

Online simulations

Practice what you learn in online simulations, where you'll give feedback to colleagues and choose how to respond, deepening your understanding of how to give feedback.

Course curriculum


  • Introduction to the course and learning objectives, including how you can practice what you learn in online simulations.
  • Course overview
  • Objectives
  • Essential tips for giving feedback, including the purpose of feedback, why feedback should never be a surprise, and why feedback shouldn't be personal.
  • Remember the Target
  • This isn't Personal
  • No Surprises
  • The Purpose of Feedback
  • How to prepare for giving feedback, both in-person and online. We cover topics on how to select a location, invite others, check sensitive topics with HR, and more.
  • In-person Interviews
  • Online interviews
  • Time and Place
  • Inviting Others
  • Documents
  • Check with HR
  • Rehearse the Main Points
  • Be aware of the Limits
  • Different interview techniques when delivering feedback, how to prepare for questions, and the difference between delivering positive and negative feedback.
  • Delivery overview
  • Interview Technique
  • Interview stages (Explain, Describe, Discuss, Plan)
  • Questions and Answers
  • Delivering Negative Feedback
  • Delivering Positive Feedback
  • Delivering Team Feedback
  • Simulation - Negative Feedback on Performance Issues
  • Simulation - Positive Feedback on Performance
  • Simulation - Negative Feedback on Disciplinary Issues

Your instructor

Jerry Allen

Jerry Allen

Jerry is widely known as an international authority on crisis management and leadership. During his time in the military for the Royal Air Force, as well as with public and private companies, he has managed teams of all sizes, seniority and skill level.

Reflecting on some of the management challenges, Jerry commented, "teams perform at their best when the individuals on that team have a clear understanding of their own capability to contribute. It is a fundamental responsibility of management to ensure everyone is congratulated for achievements but also given the advice and support to correct any weaknesses and continuously improve. Feedback is an essential management skill."

Online simulations

Deliver feedback to your colleagues in three different situations. Choose responses and understand how your choice affects the outcome of the situation.

Explore all the exercises available on the VirtualSpeech platform.

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350,000+

Online learner

4x

Faster than classroom training

6

Learning awards