Learn techniques for delivering professional feedback to stimulate performance and encourage improvement.Enroll Now
21 online lessons
2 hours to complete
Understand the principles of feedback
Preparation for feedback sessions
Delivery techniques for both online and in-person
Types of feedback and tailoring your approach
Importance of follow-up
In our working lives we all need to know how well we are performing, how we could improve and what support is available to us. This is the cornerstone of feedback.
By the end of this course you will have learnt the techniques of delivering professional-level feedback to stimulate performance and encourage constant improvement.
We will discuss the essential principals of feedback and we will then take a chronological journey through preparation, delivery and follow up. Along the way we will consider your approach to the various situations you may encounter.
This course combines e-learning with online simulations for a unique learning approach that brings lasting behavioral change. At certain points in the course, you'll be prompted to practice what you've learned in online simulations.
Complete a series of self-paced, online classes led by your expert instructor, including videos, quizzes, and case studies. Access these anywhere, anytime.
Practice what you learn in online simulations, where you'll give feedback to colleagues and choose how to respond, deepening your understanding of how to give feedback.
Jerry is widely known as an international authority on crisis management and leadership. During his time in the military for the Royal Air Force, as well as with public and private companies, he has managed teams of all sizes, seniority and skill level.
Reflecting on some of the management challenges, Jerry commented, "teams perform at their best when the individuals on that team have a clear understanding of their own capability to contribute. It is a fundamental responsibility of management to ensure everyone is congratulated for achievements but also given the advice and support to correct any weaknesses and continuously improve. Feedback is an essential management skill."
Deliver feedback to your colleagues in three different situations. Choose responses and understand how your choice affects the outcome of the situation.
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Faster than classroom training